01Single-counter bakery · one outlet
Orders were living in three places at once
Cake orders arrived on WhatsApp, walk-ins were written on a pad, and the register knew about neither. Advance orders for the weekend were missed twice in a month.
What they switched on
Multi-channel ordersAI order captureGST-ready billing
What changed: every WhatsApp message becomes a real order in the same queue as the counter, with the pickup date attached. Nothing is transcribed by hand, so nothing is forgotten.
02Café · two outlets
Stock was counted at midnight, badly
Milk and coffee ran out mid-shift while the same items expired at the other branch. Nobody knew the food cost of a single drink.
What they switched on
Inventory automationRecipes & food costBranch transfers
What changed: recipes deduct ingredients on every sale, so stock is current without a count. Purchase orders are drafted against burn rate and held for approval, and each drink carries its own food-cost percentage.
03Cloud kitchen · delivery only
The kitchen could not see the clock
Tickets printed in the order they arrived, with no sense of which one was late. Riders waited, customers called, and nobody could say where an order was.
What they switched on
Kitchen displayStation routingLive order status
What changed: tickets are routed by station with timers that escalate against the prep target, so the late one is the loud one. Bumping a ticket updates the customer’s status without anyone picking up the phone.
04Restaurant group · many outlets
The owner was the reporting system
Every branch sent its own numbers in its own format. Discounts and voids were only questioned weeks later, and the accountant rebuilt the month by hand.
What they switched on
Workflow controlStaff roles & permissionsGrowth insights
What changed: one dashboard covers every outlet, with roles deciding who can discount, void or refund. Unusual patterns are surfaced the same evening, and the day’s totals are already in the format the accountant wants.
Configurations described are how the platform is set up for each type of business. Named customer results are published with permission.